Volaris: No Way To Run An Airline

Volaris is the second-largest airline in Mexico and offers some tantalizingly low prices on some of its routes to Mexico.   Most American carriers can’t compete at those prices.   But be warned that you may be subjecting yourself to hellaciously bad customer service and scheduling tricks that simply wouldn’t be tolerated under U.S. law.   You may … Read more

COOL TIP: How To Resolve a Consumer Complaint

OK, so some business just pissed you off and wasted your time.  You want to get this company’s attention and resolve the problem.   However, you’ve found that this company sees you are just a $ sign — it has no great motivation to fix the problem.  So what do you do? Oddly enough, the answer … Read more